Refund and Returns Policy

1. Overview

At Pitara Retail, we want you to love what you buy. If for any reason you are not satisfied with your purchase, we’re here to help with easy returns and refunds, subject to the terms below.

2. Eligibility for Returns

You can request a return if:

• The return is requested within 7 days of delivery.

• If you receive the damage product or incorrect product will offer a refund. A Full unboxing video is required. 

3. How to Request a Return

To initiate a return:

1. Email us at info@pitararetail.com with your order number and reason for return.

2. Our support team will guide you through the return process.

3. Once approved, the item must be shipped back to our address.

Note: In some cases, reverse pickup may be arranged depending on your location.

4. Refund Policy

• Once the returned product passes quality checks, the refund will be credited to the original payment method within 5–7 business days.

• Cash on Delivery (COD) Orders: Refund will be made via bank transfer. You must provide your account details after return approval.

• Shipping charges (if any) are non-refundable unless the return is due to a defective or wrong item sent.

5. Contact Us

For any questions about returns or refunds, contact:

📧 Email: info@pitararetail.com
📍 Address:
903, Brooklyn Tower,
Near Y.M.C.A. Club, S.G. Highway,
Makarba, Ahmedabad, Gujarat – 380015